Q. Does Nashville Boot Co. have a retail store?
A. Yes, located in The Gulch at 603 8th Ave South, Nashville, TN 37203. 615-353-9838.

Q. Is the online website and the retail store "one and the same"?
A. No. The online website and the retail store are separate businesses.

Q. How can I get more information about the store, business hours, etc.?
A. Click Here For All Store Information

Q. Can I return an internet purchase to a Nashville Boot Co. store?
A. No, internet purchases may not be returned to a Nashville Boot Co. store.

Q. Is everything online available at the retail store?
A. No. And everything in the store is not available online.

Q. What is the "Website" phone number?
A. 800-422-2708, call this number for online website purchases/questions.

Q. What is the retail Store phone number?
A. 615-353-9838, call this number for store info/questions.

Q. How do I make a return or exchange on my internet purchase?
A. To return or exchange simply obtain a Return Authorization Number from Nashville Boot Co. via E-mail at [email protected] or by calling 800-422-2708 between the hours of 9am - 4pm CST Monday thru Friday.
Returns without a Return Authorization Number will not be accepted and will be returned to the sender. Returns must be in original box. Boots must show no signs of wear and the original tags must be attached. Shipping and handling charges are non-refundable. All returns must be made within 30 days of receipt.

Q. Does Nashville Boot Co. repair boots ?
A. No.

Q. Can I return my boots without a return authorization number?
A. No. Returns without a Return Authorization Number will be returned to the sender. For security & legal reasons, we cannot accept unauthorized packages.

Q. Does Nashville Boot Co. have a secure server order form for on-line ordering?
A. Yes. Our Thawte SSL Secure Server Certificate System is the industry standard which provides peace of mind undoubtedly. It's very safe.

Q. Does Nashville Boot Co. accept credit cards?
A Yes. Visa , Mastercard, American Express, Discover and PayPal.

Q. Does Nashville Boot Co. charge sales tax?
A. Tennessee residents only.

Q. Can Nashville Boot Co. deliver boots anywhere in the world?
A. Most anywhere. We no longer ship to Gambia, Ghana, Niger, Nigeria, Russian Federation, Rwanda, Singapore, Somalia, Uganda, Zimbabwe.

Q. If I bought my boots from anyone other than Nashville Boot Co., can I return them thru Nashville Boot Co.?
A. No.